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TruMed - HSA/FSA

What are HSA and FSA accounts?

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are special accounts you can use to pay for qualified healthcare expenses with pre-tax dollars. This can help you save money while managing your health and wellness.

Can I use my HSA or FSA to pay for Bondia™?

Yes! Journa has partnered with TruMed to make HSA and FSA payments easy and seamless. You can use eligible HSA or FSA funds to purchase Bondia™, since it qualifies as a medical food for the dietary management of bone loss.

How do I pay with my HSA/FSA card?

For a single, one-time purchase of Bondia™, select TruMed HSA/FSA as your payment option at checkout. You’ll be redirected to verify your eligibility and complete your purchase using your HSA or FSA card. For a Bondia™ subscription, you’ll just use a

What if my HSA/FSA card doesn’t work at checkout?

If your card is not accepted, you can still pay with a standard credit card and then submit your receipt to your HSA/FSA provider for reimbursement. TruMed will provide documentation to support your claim if needed.

Can I submit previous orders for reimbursement?

Truemed makes your recent purchase and future subscription payments eligible for reimbursement through your HSA/FSA. Eligibility of reimbursement claims for previous orders is subject to requirements set forth by your HSA/FSA provider.

Are subscription orders eligible for HSA/FSA?

Right now, only one-time purchases can be made directly with your HSA or FSA card at checkout. If you’d like to subscribe, you’ll just use a standard payment method for your recurring orders. The good news is that you can still submit your receipts t

How do I know if my HSA/FSA will cover Bondia™?

Most HSA and FSA providers recognize Bondia™ as an eligible medical food expense. If you’re unsure, we recommend checking with your provider before purchase. TruMed can also help confirm eligibility.

What happens if my claim is denied by my HSA/FSA provider?

If your provider denies your claim, you’ll still have access to your Bondia™ order. TruMed can provide additional documentation to support your case. If needed, you can switch to a standard payment method for future orders.

Who do I contact if I have issues with HSA/FSA payments?

For any payment issues, you can:

What is a letter of medical necessity, and how long does the approval process take?

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is. There are thousands of studies showing food and exercise is often the best m

How long does it take to receive my Letter of Medical Necessity?

Generally it takes 2-5 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your i